As the Technical Service Owner, you'll be the driving force behind the end-to-end delivery of our services, ensuring that they not only meet but exceed expectations. You'll oversee strategy, portfolio management, and service governance, shaping the roadmap and prioritizing initiatives to enhance service value and maturity.

• Provide support in the Directory Services operations team.
• Clearly define the value proposition of our services, outlining their primary use cases and the specific business benefits they offer.
• Develop strategic plans and roadmaps to ensure alignment with organizational objectives and priorities.
• Drive service maturity by establishing metrics for success and continuously improving our offerings.
• Manage total capacity and optimize features to enhance service resilience and performance.
• Develop phased deployment roadmaps spanning 1-3 years, ensuring a clear vision for service evolution.
• Maintain up-to-date service catalogs and manage assets efficiently to maximize productivity and minimize costs.
• Lead interactions with external partners and service providers, ensuring adherence to Service Level Agreements.
• Utilize expertise in Microsoft Technologies, particularly the Power Platform, to drive innovation and efficiency.
• Oversee platform capacity management, drive automation initiatives, and anticipate future needs to stay ahead of the curve.

• Possess a professional understanding of Power Platform and related technologies (SharePoint, OneDrive, Teams, o365), with very good knowledge in Microsoft administration, M365 Security admin, and Azure Cloud.
• Exemplary problem-solving skills and ability to prioritize tasks effectively.
• Strong team player, thriving in collaborative environments.
• Able to work autonomously and effectively manage pressure and crisis situations.
• Minimum of three years' experience in Power Platform administration and a significant IT background.
• Proven track record in managing outsourcing contracts, KPIs, and SLAs with suppliers.
• University degree preferably in a technical subject or equivalent education/experience.
• ITIL 3 or 4 certification and Office 365/Azure/PowerPlatform certifications are advantageous.
• Professional proficiency in English is essential.
• Additional language skills, especially in French, are advantageous.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 15-04-2024