Pontoon is hiring MSP Coordinator (Team Leader) with a focus on creating an exceptional candidate experience. We are looking for a dynamic self-starter that thrives in a fast-paced environment. This role is accountable for the contractor onboarding process and provides front - line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions.

• 20% management of 2 team members (HR aspects, team organisation, team development)
• 80% operational, both on classic BAU subjects in support of the 2 team members and on more complex subjects as well as various client projects that involve SAP Fieldglass

Additionally we are looking for someone who:

• Acts as VMS expert (SAP Fieldglass), customer expert and workflow coordinator
• Coordinates and leads the team of Engagement Coordinators and ensures that the team understands and applies operational procedures
• Provides new and existing team members with the necessary training, support, guidance, coaching and development to enable them to carry out their roles successfully
• Manages activities to ensure that the team achieves agreed SLA targets with the customer. Maintains a high level of customer satisfaction
• Regularly reviews and monitors processes, suggesting and implementing improvements in the use of VMS where possible
• In charge of global communication to customers and suppliers as required within the scope of the role (email, teams)
• Participates in more complex customer projects involving SAP Fieldglass that require our input

On a daily basis you will be engaged in classic BAU topics

• Day-to-day VMS support (customer, suppliers, MSP Advisory Consultants)
• Validation of supplier timesheets
• Preparation of reports at the request of the customer and in support of the MSP team
• Identifying new functionalities in SAP Fieldglass in order to improve our processes and our service to customers (analysis, test, put into production)
• Managing data quality in SAP Fieldglass
• Participating in regression testing before each new SAP Fieldglass release
• Organising SAP Fieldglass training for all internal and external stakeholders
• Drafting and updating documentation relating to the scope

We want to set you up for success! To help us do that, here is what we are looking for from you:

• SAP Fieldglass expert
• At least two (2) years’ work experience as people leader
• Advanced Excel user
• Creative, autonomous, customer-centric
• Being fluent in French and English
• A strong attention to detail and desire to improve efficiencies
• Able to work in a fast-paced and dynamic environment
• Open to hybrid model of work (2 days on site & 3 days home office)

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

Onour career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer. 

Posting date: 29-02-2024