The Director of Customer Success is responsible for the management, development and implementation of approved strategic account plans to expand sales to customer’s full market share potential and is responsible for negotiating contracts for assigned accounts. Manages and oversees the administration of national account contracts, tracks sales and related budgets to increase existing accounts sales and EVA/profitability.  Ensures account EVA/profitability and growth through focused management.  Designs marketing materials, approves/conducts sales presentations and develops programs to increase customer satisfaction/retention and loyalty.  Works under limited direction. 

• Through innovation and customer centricity, help create game changing strategy with primary responsibility to strengthen and grow customer relationships.
• Works horizontally and vertically across the Adecco Group to provide value to customer portfolio.
• Works collaboratively across the ecosystem with brand partners to elevate service offerings.
• Develops high level strategic account plan in Salesforce.com (SFDC), executes and implements marketing and service programs to ensure accounts sales growth and EVA/profitability.
• Ensures regular and timely documentation of account plans, sales activities, opportunity tracking, and account escalations in Adecco’s SFDC tool.
• For assigned accounts, forecasts and sets short term and long-term budget, sales, revenue and account level profitability to ensure that all objectives will be reached.
• Coordinates internally with field and corporate teams to pursue opportunities within assigned accounts, collaborating to consider financial impact including cost, pricing, risk, and benefits.
• Drives Adecco’s Executive Sponsorship Program within designated accounts. Reviews account plans with Executive Sponsor (ES), and keeps ES informed of significant customer events and escalations. Coordinates meetings between appropriate level customer contacts with ES.  Prepares ES for meetings with customer(s).

• Meets and exceeds Key Performance Indicators (KPIs) as well as Adecco goals, including account retention, customer satisfaction/loyalty, revenue growth, profitability, forecast accuracy.

• For assigned accounts, identifies account development and value creation opportunities through collaborative customer engagement techniques.
• Oversees the contract amendment, extension and implementation process, working closely with the Customer Success Manager.
• Leads RFPs, RFQs, RFIs and re-bids with assigned accounts. Negotiates price increases for account portfolio, as required.
• For assigned accounts, responsible for driving the strategy and creation of major sales presentations and business reviews. Acts as leader for meeting preparation and execution
• Together, with the Customer Success Manager and field partners, collaboratively identify customer opportunities, issues and solutions to increase customer penetration and satisfaction

• Participates in special projects and performs other duties as assigned

• Bachelor’s degree in sales, marketing, business or a related field with a minimum of five (5) years of large enterprise sales and/or account management
• Proven track record of sales development within assigned accounts/territory
• Willingness and ability to travel also required
• Skilled in communicating effectively verbally and in writing

• Demonstrated knowledge of contract administration requirements and negotiation tactics
• Demonstrated knowledge of national accounts sales/service requirements, marketing presentation techniques and RFP generation

• Ability to effectively influence others at various levels within the organization
• Ability to act accordingly under strong pressure, along with the ability to effectively manage crisis situations
• Ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
• Ability to work collaboratively with colleagues and staff to create a results-driven, team-oriented environment
• Ability to remain highly self-motivated and ambitious in achieving sales goals
• Ability to multi-task, prioritize and manage time effectively
• Knowledge of and the ability to effectively utilize customer relationship management (CRM) and sales related tools, such as Salesforce
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

Onour career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

The anticipated salary range for this position is $82,948 and $152,072. Salary may be determined based on experience, education, geographic location, and other factors. This position includes an incentive program that may include bonus and/or commission.  

Benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans and reimbursement and retirement programs.  Available paid leave may include paid time off, parental leave and holiday pay.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

Posting date: 04-18-2024